FAQ
How do I book an appointment?
Our online booking is the easiest, most convenient way to schedule your visit with us. The online system is available 24/7 and has the most up to date availability. However, if you need more assistance with your booking or the service you are interested in is not available online, you can call us during business hours at (408) 569-9654, text us at (408) 214-8506, or shoot us an email at parlour17@hotmail.com. We will respond as soon as possible and within 24 hours.
Why is my credit card required to book an appointment?
To secure your booking online, we do ask for a valid card number to have on file in you client “wallet”. A card number is required to secure the booking, and also to ensure that the booking is legitimate (yes, people do make phony appointments. Ugh). You card information is securely stored with our credit card processing company that is operated by VISA and is never stored anywhere on our booking platform or in our computer. If necessary, we will also apply any late cancellation/no show fees to the card on file. Please see our cancellation policy for more details and to avoid this from ever happening.
Having a card on file in your client “wallet” also allows for a completely contactless form of payment at checkout. If you would like to book a service without leaving your card information, please call the salon to schedule your visit. A deposit for the booking may be required in lieu of a card number on file.
Are children allowed at the salon? Am I allowed to bring friends?
Although we love kids and new visitors we ask that for everyone’s safety and to maintain minimal capacity, only those receiving services be in the salon at this time. Having a card on file in your client “wallet” also allows for a completely contactless form of payment at checkout. If you would like to book a service without leaving your card information, please call the salon to schedule your visit. A deposit for the booking may be required in lieu of a card number on file.
What is your cancellation policy?
We make every effort to stay on schedule and respect your valuable time, and we kindly ask that you do the same for us. When a guest cancels at short notice or does not show up, it results not only in lost income but also in missed opportunities to serve other clients who could have booked that time.
If you need to cancel or reschedule, please do so at least 24 hours before your appointment. This gives us enough time to offer the slot to someone on our waitlist and manage our schedule efficiently. Thank you for your understanding.
A late cancellation or a no-call/no-show to an appointment will incur a fee equal to 50% of the total cost of the booked service. For example, if the service costs $200, the fee will be $100.
What do I do if I don’t know which services I need?
You are always welcome to book either an in-person or vitual consultation. These are especially recommended if you are looking to do a major color change, looking to get a vivid color (i.e. rainbow, mermaid, or unicorn hair), a global bleach and tone, or an extension service. If you’re looking for something more straightforward and are just having a difficult time figuring out what services to choose, you can reach out via text at 408-214-8506.
Can’t find the answer you were looking for? Text us your questions!
The fastest way to get a hold of us in through our Texting Service. Click here to text us now. Please allow 24 hours (48 hours over weekends and holidays), for us to reply.